Position Summary

The Arizona Diamondbacks are seeking personable, motivated, and detail-oriented retail associates to join the D-backs Authentics team for the 2026 regular season and potential postseason games at Chase Field. This role is responsible for operating the D-backs Game-Used Memorabilia Store during home games, delivering a premium fan experience while educating guests on MLB-authenticated merchandise and handling high-value transactions with accuracy and professionalism.

Essential Duties & Responsibilities

• Serve as a knowledgeable ambassador for the MLB Authentication Program, clearly communicating product details, authenticity, and history to fans.
• Accurately handle the sale of game-used and team-issued merchandise, following program requirements.
• Engage with fans to answer questions, provide product recommendations, and enhance the overall in-game retail experience.
• Maintain a clean, organized, and visually appealing retail space throughout each game.
• Support full-time Authentics staff with pricing execution, inventory organization, and merchandising initiatives.
• Assist with restocking, setup, and breakdown of the Game-Used Memorabilia Store on game days.
• Uphold brand standards while delivering excellent customer service in a fast-paced, high-volume environment.

Required Qualifications

• High School Diploma or equivalent.
• Prior experience handling cash and credit card transactions.
• Strong interpersonal and verbal communication skills with the ability to engage a diverse fan base.
• Detail-oriented with solid organizational and multitasking abilities.
• Working knowledge of Major League Baseball teams, players, and game flow.
• Demonstrated sales skills and customer-first mindset.

Preferred Qualifications

• Previous retail, sports, or live event experience.
• Familiarity with collectibles, memorabilia, or authenticated merchandise.
• Ability to quickly learn product details and MLB authentication standards.

Additional Requirements

• Availability to work nights, weekends, and holidays as required by the game schedule.
• Ability to work a minimum of 50% of regular season home games (approximately 40 games between March 30 and September 20).
• Comfortable standing for extended periods and working in a high-energy game-day environment.