Director of Advising

General Job Brief: The Director of Advising leads Arizona Christian Universitys enrollment management team and is responsible for helping students enroll in courses, remain in good academic and financial standing, and persist toward graduation. The Director supervises, coaches, and develops a team of 45 advisors while establishing clear processes, expectations, and measurable outcomes for student enrollment and retention. The Director serves as a key cross-functional partner with the Registrar, Academic Affairs, Financial Aid, Business Office, Admissions, Athletics, and other departments to identify and resolve barriers to student enrollment and persistence. As part of the Universitys overall enrollment plan, the Director is accountable for established advising-related enrollment and retention metrics and uses data to improve advising effectiveness and student outcomes. This role also requires a comprehensive understanding of and commitment to the unique Christian mission and vision of ACU to Transform Culture with Truth, and the ability to advance that mission and vision through the performance of its duties, including person-to-person mentorship and discipleship. Qualifications: Supervise, coach, train, and develop a team of 45 centralized advisors, establishing clear expectations, workflows, performance standards, and accountability. Lead advising strategies that help students enroll, remain enrolled, and make consistent progress toward graduation. Monitor advising-related enrollment and retention metrics, identify students at risk of failure or withdrawal, and implement strategies to improve persistence. Partner with the Registrars Office on credits, degree evaluations, registration issues, and access to required courses. Collaborate with Academic Affairs and faculty members on course offerings, class capacity, scheduling, and other academic barriers to enrollment. Partner with Financial Aid to resolve issues related to financial aid and scholarships and communicate changes to students. Partner with the Business Office to facilitate student payment plans, payment changes, resolution of past-due balances, and other financial barriers to enrollment. Collaborate with other University departments to resolve student issues and create efficient, consistent processes that remove barriers to enrollment and persistence. Use accurate reports and student data to monitor progress, inform decisions, and hold the advising team accountable for results. Ensure students receive timely, clear, and consistent communication regarding registration, enrollment, academic progress, and other matters affecting their ability to remain enrolled. Work with the Associate Provost and University leadership to improve student service processes and advance University enrollment and retention goals. General Responsibilities: Collaborate with other departments (Athletics, Residence Life, Admissions, Academics, Registrar, Financial Aid, Housing, IT) to create cross-functional partnership that leads to the timely update of student information and to resolve student issues. Pull accurate reports to support collaboration and informed decision-making across departments. Send mass email and text communications to provide students with clear, consistent information. Coordinate enrollment in required Labs, Chapel, and Athletic participation courses for eligible students. Perform other duties as required. Completing other duties and tasks with utmost integrity and professionalism. Education and Experience: Minimum of 3 years of progressively increasing responsibility in Higher Education Enrollment Bachelors degree Masters degree preferred Ability and Skills: Ability to prioritize work in a fast-paced environment. Ability to effectively communicate with others and work harmoniously. Ability to adhere to established routines/standards and complete reports in a timely fashion, in accordance with demand. Strong, persuasive and accurate communication skills - both written and verbal. Ability to review operations for efficiencies; make suggestions for improvements. Proficient in Microsoft products (Word, Excel, Outlook) and Gmail. Time Required: 40 hours a week plus more seasonally. Fair Labor Standards Act: This position is considered to be full-time, exempt from overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.