Administrative Support Technician

Department: General Services Position Control Number: 0108-015 FLSA Status: Non-Exempt; position is eligible for overtime Safety Sensitive Designation: This position is not designated as safety-sensitive. Random Drug/Alcohol Test: No Opening Date: November 3, 2026 Closing Date: November 15, 2026 at 11: 59 PM This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts managements right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible. An Equal Opportunity Employer JOB SUMMARY: Responsible for the receipt and coordination of requests for telephone service within Pulaski County Departments, maintenance of budget accounts, and provision of clerical support. ESSENTIAL JOB FUNCTIONS: Provides information to County departments concerning installation, maintenance, repairs, and costs of telephone equipment. Produces a monthly report of telephone service work completed. Prepares telephone directory listing for all County departments; sends to departments for approval; forwards approved list to the telephone company for publication. Receives and documents requests for any additions to, modifications of, or repair of telephone service to Pulaski County departments by completion of work orders. Prepares work orders for SBC telephone technician providing location, department number, contact person, and specific details of work to be performed. Forwards work orders to contracted telephone technician and files completed work orders. Maintains a computer spreadsheet record of telephone work orders received and work completed. Maintains a log of the number of lines installed, telephone numbers assigned to each department, data circuits, and voicemail boxes for each department. Informs telephone technician of emergency telephone service requests; obtains approval from the Comptroller prior to preparing work orders for emergency service. Orders and distributes telephone directories to County departments as needed by each department. Coordinates with the Purchasing Department and General Services personnel with the movement of surplus furniture. Answers the telephone, takes messages for the department, and provides information to the public. Receives report from department supervisors of all monthly activities; compiles information and forwards report to the Director of General Services. Receives requests for building maintenance and repairs; forwards to appropriate personnel. Composes and types correspondence as requested. Maintains key list; checks out keys and monitors return of keys for department vehicles and County buildings. Develops and maintains forms as needed for the department; maintains employee tool log. Provides department supervisors with forms and instructions for the preventative maintenance check of the County buildings and equipment including fire extinguishers, filters, etc. Prepares department payroll, vouchers for payment of invoices, paperwork for new hires, and monitoring of parking lots as a backup to the Administrative Assistant. Serves as Department representative on committees and attends meetings as requested such as the newsletter committee, training committee, computer system training, etc. Maintains computer files of utility usage and costs for County buildings. Opens, stamps, and distributes mail; copies invoices and emails to other departments. Conducts inventory of equipment and tools at various department storage locations. Dispenses County parking stickers for the Riverfront parking lot and maintains the records of stickers issued. Receives Garden Center plot rental payments; verifies amount with the receipt and forwards to Treasurer. Orders office supplies for the Garden Center; prepares vouchers to pay invoices from the Garden Centers budget; maintains an annual budget for a garden center. Maintains all rental records, payments, and vouchers for the Garden Center; prepares for yearly audit of books and financial information. SECONDARY DUTIES AND RESPONSIBILITIES: Performs other related duties as required. PERSONNEL SUPERVISED: None WORKING CONDITIONS: Work is performed in a smoking-restricted office environment. Occasional trips to various work locations within Pulaski County are required. MINIMUM QUALIFICATIONS: REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES: Good knowledge of general office procedures, practices, equipment, and terminology.Good knowledge of terminology related to telephone equipment and services.Good knowledge of word processing software and spreadsheet software.Some knowledge of basic bookkeeping and budgetary principles.Ability to communicate effectively in writing.Ability to compose reports and general correspondence from compiling notes and related information.Ability to establish and maintain a detailed record-keeping system.Ability to attend work regularly and reliably.Skill in the operation of and data entry into a computer system.Skill in the operation of a calculator. PHYSICAL REQUIREMENTS: Digital dexterity is necessary for keyboard operation.Visual acuity is required for use of the computer.Ability to effectively communicate orally, both in person and by telephone.Ability to lift and carry loads up to 25 pounds. EDUCATION AND EXPERIENCE: Completion of high school or GED equivalency; considerable general clerical experience; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.