Assistant Store Manager

Overview: < p style="margin: 0; "> < span style="font-size: 10pt; "> Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.< /span> < /p> < p style="margin: 0; "> < /p> < p style="margin: 0; "> < span style="font-size: 10pt; "> The Assistant Manager is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop and are the manager on duty when the store manager is out. < /span> < /p> < p style="margin: 0; "> < /p> < p style="margin: 0; "> < span style="font-size: 10pt; "> < strong> COMPENSATION: $50, 000-$80, 000/ year consisting of hourly + commission< /strong> < /span> < /p> < p style="margin: 0; "> < /p> < p style="margin: 0; "> < span style="font-size: 10pt; "> < strong> Principal Duties and Responsibilities: < /strong> < /span> < /p> < ul style="margin-top: 0in; "> < li> < span style="font-size: 10pt; "> Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.< /span> < /li> < li> < span style="font-size: 10pt; "> Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.< /span> < /li> < li> < span style="font-size: 10pt; "> Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.< /span> < /li> < li> < span style="font-size: 10pt; "> Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.< /span> < /li> < li> < span style="font-size: 10pt; "> Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.< /span> < /li> < li> < span style="font-size: 10pt; "> Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.< /span> < /li> < li> < span style="font-size: 10pt; "> Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.< /span> < /li> < li> < span style="font-size: 10pt; "> Track all new returns, core returns and warranty parts for individual customers< /span> < /li> < li> < span style="font-size: 10pt; "> Other duties as assigned< /span> < /li> < /ul> < p style="margin: 0; "> < span style="font-size: 10pt; "> < strong> Qualifications< /strong> : < /span> < /p> < ul style="margin-top: 0in; "> < li> < span style="font-size: 10pt; "> High School Diploma or equivalent< /span> < /li> < li> < span style="font-size: 10pt; "> Prior experience as a Service Advisor is helpful, but not required< /span> < /li> < li> < span style="font-size: 10pt; "> Prior experience in sales, customer service or an automotive related field< /span> < /li> < li> < span style="font-size: 10pt; "> Professional appearance and proven ability to work in a process driven environment< /span> < /li> < li> < span style="font-size: 10pt; "> Possess valid driver’s license< /span> < /li> < li> < span style="font-size: 10pt; "> Must be at least 18 years old< /span> < /li> < li> < span style="font-size: 10pt; "> Ability to work a minimum of five days per week, including Saturday’s< /span> < /li> < /ul> < p style="margin: 0; "> < span style="font-size: 10pt; "> < strong> Benefits: < /strong> < /span> < /p> < ul style="margin-top: 0in; "> < li> < span style="font-size: 10pt; "> Competitive Weekly Pay< /span> < /li> < li> < span style="font-size: 10pt; "> Tuition Reimbursement, up to $3, 000 annually< /span> < /li> < li> < span style="font-size: 10pt; "> Paid Vacation and Sick Time< /span> < /li> < li> < span style="font-size: 10pt; "> 6 Paid Holidays< /span> < /li> < li> < span style="font-size: 10pt; "> Medical, Dental and Vision Insurance < /span> < /li> < li> < span style="font-size: 10pt; "> Life Insurance (Company paid)< /span> < /li> < li> < span style="font-size: 10pt; "> 401(k) Retirement Savings Plan with Company Match< /span> < /li> < li> < span style="font-size: 10pt; "> Discounted Services on Personal and Immediate Family Vehicles< /span> < /li> < li> < span style="font-size: 10pt; "> Opportunity for Advancement!< /span> < /li> < /ul> < p style="margin: 0; "> < span style="font-size: 10pt; "> < em> Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.< /em> < /span> < /p> < p style="margin: 0; "> < /p>