Voice Architect - Microsoft/Cisco
Huntsville, AL 35898

We are recruiting for an Enterprise Architect/Voice Architect with telephony systems expertise. The Architect will work in support of a federal government environment migrating from Cisco Telephony platform to Microsoft Telephony Platform.

Security Access: US Citizenship Eligible for Public Trust
Job Type: Full Time
Location: On-Site Marshall Space Flight Center (MSFC)

Role and responsibilities include (but not limited to):

• Work as part of a collaborative team of voice/network engineers supporting legacy, new installations, and telephony migration project for a government customer.
• Apply comprehensive knowledge of concepts, processes, practices, and procedures to ensure task completion for IT projects.
• Provide high level architectural expertise to management and technical staff and mentor junior telephony engineers, as assigned.
• Develop architectural products and deliverables for enterprise and operational business lines.
• Support Enhanced 911 (E911) compliance, integrating with E911 service providers and validating accurate location information for all users.
• Provide strategy development for system and the design infrastructure necessary to support strategy.
• Advise on the feasibility of future projects.
• Advise on selection of technology purchases considering data storage, data access, and applications development.
• Maintain responsibility for completing assigned projects within budget and scheduling guidelines

Requirements include (but not limited to):

• U.S. Citizenship (no dual citizenship)
• Current secret clearance or ability to obtain Public Trust access
• Bachelor's degree in a related discipline
• 8+ years of related voice/network experience including:
  • Expertise designing and modernizing telephony systems
  • Experience with Microsoft Telephony platform including Survivable Branch Appliance (SBA) for Teams and other communication and collaboration features
  • Experience integrating Enhanced 911 (E911) including location information and validation to meet compliance requirements
  • Experience with Cisco Telephony such as Cisco Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connections and related
  • Experience with Cisco and Oracle Session Border Controller
• Demonstrated experience meeting Service Level Agreements (SLAs) through Root Cause Analysis (RCA) and incident resolution for voice services

• Ability to effectively communication (written and verbal) with technical and non-technical team members

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