Performs advanced technical system tasks related to setting up, maintaining, and managing user security access roles, controls, and permissions for the Credit Union's data and applications. Monitors system updates to user accounts and performs routine audits to ensure users are setup and removed in a timely manner as well as ensuring proper access roles are maintained. Provides guidance and support to the User Access Administrators, including solving more complex problems and resolving issues that arise with systems and applications access controls. Performs backup support to the Identity Access Management (IAM) Engineer managing the Identity and Access Management (IAM) platform(s).

Senior User Access Administrator is distinguished from User Access Administrator by the responsibility for performing more complex system and user administration tasks which requires more detailed knowledge of the applications and system administration. Provides advanced technical support escalation for issues that arise both during business hours and outside of normal business hours.

Job Description

Essential Duties and Responsibilities

• Performs oversight to the User Access Administrators for troubleshooting helpdesk tickets, processing user access requests, ensuring integrity/accuracy of identity data and responds in a timely manner when requiring access to be removed using identity management tools and software.

• Performs back-up and assists with system administration for the Identity Access Management platform(s), including Single Sign-On (SSO), Governance, management of vendor relationships, working with business owners and custodians on application configurations, testing and implementation.

• Responsible for generating daily audit reports and conducting research to oversee the day-to-day operations.

• Reviews system generated security reports to validate parameters and audit user access changes.

• Administers onboarding for new applications, setting up users, testing, and collaborating with business owners for implementation.

• Acts as a lead for responding to and providing evidence for audit and regulatory requests.

• Ensures accuracy and maintains documentation of position templates and reports for user access rights and permissions across systems, applications, and databases; conducts periodic audits to verify access rights are granted and removed in a timely manner.

• Responsible for working with business owners to test applications and system releases, updates, and fixes; reports test results and performs security systems and applications upgrades after testing for new releases is complete.

• Evaluates new applications to ensure appropriate user access guidelines and procedures are established.

• Responsible for managing documents by verifying accuracy and completeness, conducting research, scanning, and filing documents, and retrieving and releasing records.

• Sets up, maintains, and administers user accounts, access roles and permissions to applications, databases and network services in test, training, and production environments; provides additional access roles, permissions, and VPN access with management approval; removes users from all applicable systems upon notice of termination of employment.

• Responds to helpdesk tickets, including, but not limited to; systems access, applications, databases, and USB devices; troubleshoots and diagnoses problems using multiple resources; takes appropriate action to resolve problems.

• Creates and maintains updated procedures for all administered applications and systems.

• Completes all required training programs to maintain a current knowledge applicable to assigned duties and responsibilities, including regulatory compliance requirements.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

• Required - 2 Year / Associate Degree - Information Technology or closely related field

• Preferred - 4 Year / Bachelors Degree - Information Technology

Experience Requirement

• Required - 5 Years - Progressively responsible experience performing user support, testing and related functions for business applications.

Skills/Abilities

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.

• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements.

• Basic principles and practices of systems and database administration and maintenance as they apply to areas of assigned responsibility.

• Standard methodology for troubleshooting to determine causes of computer hardware, software and processing problems, errors and failures.

• Functions, capabilities, characteristics and limitations of systems and applications software characteristics, operating environments, commands and structures as they apply to assigned responsibilities.

• Troubleshoot, diagnose and resolve applications problems utilizing advanced knowledge and experience.

• Perform basic business process analyses and apply critical thinking skills to reach sound, logical conclusions regarding user needs and business requirements.

• Read, interpret and apply technical information on business processes, software and hardware to technical and non-technical users.

• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

• Use correct English including spelling, grammar and punctuation.

• Understand and follow written and oral instructions.

• Set priorities and manage one’s own time effectively

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.

• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a typical technology office environment.

• Provides on-call technical assistance on a 24x7 basis.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.