Reviews and verifies the mortgage application and all other documentation included in the application. Performs all processing and pre-closing tasks required to manufacture a loan in compliance with RFCU standards and best practices from point of application to submission to underwriting.

Job Description

Essential Duties and Responsibilities

• Reviews data integrity of loan files; reviews and analyzes credit, income, asset, and property documentation. Ensures file meets all investor, mortgage insurance, compliance and regulatory requirements.
• Creates and sends disclosures/re-disclosures to loan applicants in compliance with applicable regulations.
• Acts as a liaison between borrowers and all parties involved in the transaction. Communicates with borrowers for any items that are needed for the loan submission and keeps them regularly updated on the loan status.
• Submits loan files to the underwriter for final approval and validation.
• Uses established procedures to carry out routine work duties. Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation.
• Assesses member’s needs and concerns; provides consultative services to members regarding mortgage products and services.
• Handles member complaints through phone calls, correspondence and follow-up; utilizes knowledge of Credit Union products and services to provide solutions to members concerns and problems; follows through to ensure member satisfaction.
• Interacts with other departments and vendors to research and resolve problems and provide requested information.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

High School or GED - Required

Experience Requirement

2 Years - Mortgage Lending experience - Required

Working knowledge of FNMA guidelines - Required

FHA, VA, USDA experience - Preferred

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Must have strong analytical, problem solving, and organizational skills, using logic, reasoning and mathematical skills to solve practical problems and make sound decisions.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Must be able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in general office environment in a financial services facility.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.