We are seeking to hire one individual who is based in either Huntsville, Alabama or Rutherford County, Tennessee. Candidates must reside in one of these areas or be willing to relocate.

Responsible for identifying, developing and implementing new opportunities to increase Redstone Federal Credit Union's (RFCU) presence in the Real Estate and mortgage industry and promote loan products and growth. Increase RFCU's presence and loan growth via seminars/webinars, events and cultivating relationships with builders, referral partners and strategic partners in our mortgage market. In conjunction with the Manager, Mortgage Origination, assists in creating opportunities for our external team of Loan Officers to expand their visibility, build new relationships and grow their pipelines. Ensures events are designed and implemented efficiently, effectively and within budget.

Job Description

Essential Duties and Responsibilities

• Develops, implements and executes strategies to increase mortgage market share, penetrate new markets and increase loan origination volume, including strategic event planning within approved budgets.

• Represents RFCU at networking events, conferences, and other business development activities. Participates in Mortgage Services division initiatives, events and seminars/webinars to educate membership and publicize mortgage offerings.

• Develops and maintains business relationships with contacts and key decision makers within the real estate industry, as well as those with influence to refer business, such as Realtors, Brokers, Builders, Title Companies, Financial Advisors, and others in order to develop & grow a potential applicant base.

• Actively participates in local programs with places such as the Chambers of Commerce, Real Estate groups, Residential Builders groups and others in the community in order to identify and generate leads for potential partnerships to grow business opportunities.

• Partners with RFCU' s mortgage focused CUSOs and Community & Business Development teams in event planning & referral opportunities.

• Collaborates with RFCU’s Mortgage Management and the team of externally focused loan officers regarding business development activities, such as creating effective campaigns to promote RFCU' s mortgage products and services, as well as networking events and relationship building. Assists them in identifying opportunities to increase loan origination volume in order to achieve defined loan growth objectives.

• Researches, monitors and evaluates industry trends and competitor activities to identify growth opportunities and loan product needs.

• Assists in the strategy development for market penetration. Monitor products, services and rates to ensure RFCU rates are competitive. Recommend changes to management based on local and national market conditions.

• Create and obtain approval for weekly social media posts across RFCU Social media pages; highlighting a range of items, including but not limited to; loan products, our loan officers, promotions, seminars/webinars and referral partners. As needed develop e-mail and direct mail correspondence to members and review marketing materials for promotions.

• In conjunction with direct managers, provides staff with coaching and development opportunities; finds ways to recognize performance; and provides feedback to direct managers regarding staff performance and engagement.

• Tracks and reports on key performance metrics and milestones to measure progress against organization' s goals for growing mortgage business.

• Prepares and presents reports, proposals, and other relevant presentations to senior management and stakeholders.

• Develops teamwork and collaborative relationships within the Credit Union.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.

• Delivers friendly, caring service to internal and external members.

• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.

• Follow all physical and online security procedures and maintain strict confidentiality of all member information.

• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.

• Works scheduled hours and maintains punctuality.

• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

• 4 Year / Bachelors Degree in Business Administration or closely related field - Required

Experience Requirement

• 5 Years Mortgage Industry Experience. Experience in mortgage sales is a plus. - Required

• Knowledge of all loan programs utilized by the Credit Union, including FNMA, FHA, VA, and USDA loan programs. -Required

• Strong understanding of Mortgage Origination/Processing Procedures. - Required

• Experience working with realtors and/or builders. - Required

SKILLS/ABILITIES

• Ensure all internal and external customer service practices and processes are carried out and meet quality service standards and achieve member satisfaction.

• Learn and apply information, on a wide range of Credit Union mortgage based products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.

• Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.

• Ability to coach and provide constructive feedback regarding sales strategies used to grow RFCU' s mortgage market and reputation.

• Lead and model RISE values and Code of Ethics through daily interactions and conduct.

• Promote and foster excellent member service and teamwork throughout department.

• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.

• Use correct English including spelling, grammar and punctuation.

• Operate computers and use business software and other standard office equipment.

• Understand and follow written and oral instructions.

• Set priorities and manage one’s own time effectively

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.

• Using hands repetitively to handle, feel or operate computers and other standard office equipment.

• Reaching with hands and arms.

• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a general office environment.

• Travel and working offsite will be required.

• Works in both indoor and outdoor environments.

• Work hours may include early mornings, evenings, nights, weekends or holidays.

• Remote work environment considered.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.