Primarily responsible for identifying, developing, and implementing initiatives that promote membership growth and business opportunities through our Membership Partners (A Membership Partner is a business, organization, club or church that offers Redstone membership). Cultivates relationships with our Membership Partners in order to increase membership penetration and add long-term value. Facilitates the role of Redstone as a Trusted Advisor by recruiting strategic business partners. Serves as a resource to other employees on highly valuable strategic Membership Partner related initiatives. A Business Development Officer is distinguished from a Senior Business Development Officer in that employees in the later job handles the more complex business development initiatives.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Calls on and visits targeted businesses and actively participates in local programs with the Chambers of Commerce, schools, and the community in order to identify and generate leads for potential Membership Partners and business service partners.
• Promotes Credit Union benefits to businesses, schools, non-profits and other organizations to expand the Field of Membership and increase business relationships.
• Directs new Membership Partner enrollment processes; distributes product and service information; acts as primary contact between Membership Partners and the Credit Union.
• Serves as a point of contact between the National Credit Union Administration and Redstone on Field of Membership related topics.
• Researches, analyzes, and proposes strategies for acquiring new Membership Partners through the use of multiple communication channels.
• Assists with recruitment and promotion of Redstone Discounts Program as added value to RFCU membership and Redstone business partners.
• Provides technical guidance and assistance to staff; researches and resolves escalated issues and problems.

COMPANY WIDE EXPECTATIONS

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION / EXPERIENCE

Required: 4 Year / Bachelors Degree in Marketing, Business Administration or closely related field or three years sales, marketing or public relations experience in lieu of degree

Required: Three years financial industry experience

**We are seeking candidates with strong ties to the Cullman, Morgan County, and Marshall County communities, or those currently residing in these areas.**

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Lifting and carrying up to 50 pounds.

WORK ENVIRONMENT

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

• Works in both indoor and outdoor environments.
• Work hours may include early mornings, evenings, nights, weekends or holidays.

​

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.