Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking an Associate Director of Operations on our Clinic Services team. You will oversee Regional and Operational Managers to ensure the delivery of high-quality, timely, and cost-effective disability and occupational health evaluation services to clients. This role is responsible for operational readiness; effective, appropriate leadership, fiscal stewardship and budget management, workforce skills and competency, provider engagement and retention, and compliance with operational and contractual performance standards. The Associate Director of Operations also supports strategic growth and proactively prepares the workforce to meet both current and future operational demands.

Serving as a critical bridge between operations and strategy, the Associate Director of Operations ensures that contractual, operational, regulatory/compliance, and financial objectives are consistently achieved across all areas of service delivery, while maintaining a forward-looking perspective on the evolving needs of the enterprise.

Essential Duties and Responsibilities

Operations:

• Lead assigned teams to achieve operational, quality, performance, people, financial, and growth objectives across designated locations and teams.
• Guide and direct assigned leaders to ensure day-to-day operational excellence and high-quality service delivery across assigned locations, modalities and teams.
• Partner with internal stakeholders, including Provider Operations, Provider Management, IT, Lines of Business, Finance, etc., to ensure operational readiness and enable data-driven, goal-oriented decision-making.
• Maintain strong, effective working relationships with customers and partners, responding to feedback and requests in a timely and appropriate manner.
• Ensure compliance with LQTC and Leidos operational standards, regulatory requirements, and contractual obligations.
• Foster innovation and apply structured problem-solving approaches to develop, engage, and empower team members.
• Drive performance to consistently achieve or exceed all defined key performance indicators (KPIs).

Leadership:

• Provide forward-focused leadership, mentorship, and accountability to all assigned staff.
• Oversee and manage the entire lifecycle of subordinate leaders and employees, including onboarding, training, performance management, and skills development.
• Build and sustain a strong leadership bench capable of meeting current operational needs and scaling to support operational growth.
• Proactively identify and address performance gaps, challenges, and successes; deliver clear, relevant, actionable, and attainable coaching to leaders and support staff to achieve results.
• Apply systematic methodologies (i.e. SWOT and gap analysis) to assess operational and workforce performance and develop plans to close gaps and achieve goals.
• Foster a culture of collaboration, trust, innovation and teamwork at all organizational levels.
• Promote continuous improvement through ongoing leadership development for self and team members.

Provider Engagement:

• Partner with Provider Operations and Provider Management to support the full provider lifecycle, including recruiting, onboarding, retention, engagement, and offboarding.
• Facilitate effective cross-functional communication across the enterprise to support provider performance and operational objectives.
• Identify provider needs and develop, propose, and implement solutions to address those needs.
• Collaborate with key stakeholders to address performance challenges and operational gaps within the Clinical Operations provider network, ensuring that customer satisfaction and performance metrics remain consistently high.

Process improvement and Innovation:

• Foster a culture of innovation by empowering team members to identify, develop, and propose new solutions and workflows.
• Develop and evaluate process improvement initiatives to ensure operational, regulatory, and financial value for the organization prior to approval and implementation.
• Continuously assess operations to identify, implement, and sustain operational efficiencies using data-driven approaches.
• Leverage technology, human capital, and process improvements to enhance productivity and employee engagement.
• Ensure standardized workflows and processes are consistently applied across all locations, modalities and care settings to ensure a consistent work product and employee and provider experience.
• Lead change management efforts with clear communication, training, feedback, and follow-up.

Financial:

• Manage operational budgets and analyze financial performance to identify opportunities and ensure fiscal accountability of assigned teams.
• Identify financial and operational gaps and propose and implement solutions that improve financial performance without compromising Key Performance Indicators (KPIs).
• Support Annual Operating Plan development, including staffing models and capital expense planning.
• Monitor and manage Key Performance Indicators (KPIs), proactively addressing variances and performance risks.
• Support revenue growth through continuous focus on operational excellence and performance optimization.
  
  Required Qualifications:
• Bachelor’s Degree from an accredited college in Healthcare, Business, Science, or a related discipline, or equivalent combination of education and experience.
• Minimum of 10 years of progressive leadership experience overseeing and leading multiple teams, departments, and sites, including management of healthcare professionals.
• Recent Project Management experience required.
• Project management certification preferred (PMP, Lean Six Sigma, or similar).
• Ability to successfully pass National Agency Check with Inquiries (NACI) background investigation and any contractually required clearances.

Preferred Qualifications:

• Master’s degree from an accredited college in Healthcare, Business, Science, or a related discipline.
• PMP or similar
• Lean Six Sigma

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.