Department: Sales Operations

Reports To: Regional Manager Operations

Travel Required: Limited or occasional travel

Work Type: On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Warehouse Manager I is responsible for the daily operations of warehouse and equipment service teams, including inventory control, replenishment, receiving, and distribution activities. This role also ensures excellent customer service support to the sales organization and promotes operational efficiency, safety, and compliance across the facility.

Key Responsibilities

• Plan and assign daily work for warehouse and field service staff; ensure tools, equipment, and resources are available and in working order, and that procedures are followed.
• Coordinate and communicate product and equipment backhauls between sales locations, the plant, and the distribution center.
• Identify and implement standardized processes to improve operational efficiency; lead continuous improvement efforts using lean tools such as 5S, Gemba walks, and "stand in the circle."
• Lead special projects to support warehouse improvement and strategic goals.
• Design and maintain optimal warehouse and storage layouts based on turnover, item size, weight, and logistical needs.
• Oversee daily transactions related to the receipt, transfer, and issuance of products, equipment, and parts; ensure quality checks for all inbound and outbound activity.
• Maintain and analyze key performance metrics; use data to drive performance in alignment with business objectives.
• Monitor and manage inventory health, including identifying and addressing non-usable, slow-moving, or excess stock.
• Review inventory reports and service level performance; recommend and implement corrective actions.
• Conduct regular planning meetings (e.g., Brew Talks) with Sales Management to review product forecasts, new accounts, equipment needs, and fulfillment gaps.
• Assist in the creation and management of the annual budget; submit monthly financial reports.
• Ensure proper security measures are in place to safeguard company assets.
• Enforce company safety policies; monitor work habits, investigate incidents, lead monthly safety meetings, and implement safety improvements.
• Schedule and perform periodic and special inventories, including cycle counts, truck inventories, and category/SKU-based audits (products, equipment, parts, POS).
• Perform root-cause analysis on inventory discrepancies and recommend actions for resolution.
• Serve as a backup to other warehouse managers and support audit and inspection readiness across locations.
• Collaborate with Sales and Planning teams to support accurate forecasting of products and equipment.
• Oversee Field Service Technician operations for the assigned location(s), ensuring service quality and timeliness.
• Stay current on FDA compliance requirements; ensure warehouse passes all regulatory inspections.
• Ensure adherence to the Master Cleaning Schedule and facility cleanliness standards.
• Ensure compliance with organizational policies and applicable laws in all supervisory responsibilities.
• May be asked to perform additional duties as necessary.

Position Requirements

• High school diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• Minimum of 5 years of relevant experience in warehouse management, inventory control, distribution, and service operations.
• Valid driver's license required; Commercial Driver's License (CDL) may be required depending on assignment.
• Forklift certification required upon start date.
• Ability to read and interpret safety rules, technical manuals, and procedural documents; strong written communication skills for reports and correspondence.
• Proficiency in Microsoft Outlook, Excel, Word, and experience with inventory or handheld warehouse software.
• SAP S/4HANA experience is a plus.
• Mechanical aptitude and ability to operate industrial equipment such as electric pallet jacks and forklifts (gas and electric).
• Successful completion of a pre-employment physical is required.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Continuous Improvement
• Decision Making
• Provides Guidance
• Business Acumen
• Assembles Effective Teams

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.

• Frequently required to climb or balance; stoop, kneel, crouch or crawl; and talk or hear.

• Occasionally required to sit.

• Must frequently lift and/or move up to 50 pounds. May occasionally lift and/or move up to 100 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.