Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

• Respond to consumer contacts across various channels (phone, email, letters, social media), accurately determining the nature of each interaction.

• Handle consumer contacts efficiently and promptly, ensuring high levels of satisfaction and promoting Kimberly-Clark products and services.

• Manage and share consumer insights with the Consumer Services team leader and Management Team, contributing to strategic decision-making.

• Adhere to department processes and immediately escalate serious consumer complaints as per established protocols.

• Compose and translate text as needed, ensuring clear and effective communication.

• Focus on consumer engagement and interaction, providing a best-in-class consumer services experience while ensuring compliance with regulatory and GDPR processes.

About Us

Scottex®. Scottonelle®. Kleenex®. Huggies®. DryNites®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at work.

To succeed in this role, you will need the following qualifications:

• Experience in a Consumer/Customer Care function, complaint management or similar.

• Excellent interpersonal skills and ability to communicate in a professional and calm manner with a variety of people.

• Experience in prioritizing issues accordingly.

• Flexible and able to handle change.

• Fluent English and Italian written and spoken.

• Good time management skills with the ability to prioritize workloads.

• Knowledge of Salesforce is beneficial.

Contract Details: This is a temporary contract position to cover a paternity leave, expected to last until January 31st, 2026. There may be potential for extension or transition into a permanent role, depending on business needs.

Total Benefits

We want to grow together with you – which is why we offer attractive developing opportunities. You will work in a pleasant and open environment with a global character, where cooperation is very important to us.

• Success-based bonus.

• Corporate benefits.

• Health insurance.

• Accident insurance.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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