At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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Job Description:

Johnson & Johnson is hiring for a IT Sales Enablement Project Analyst to join our team located in Shockwave Medical Costa Rica.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

The IT Sales Enablement Project Analyst will assist in the triage, prioritization, organization and communication of all day-to-day functions of the Sales Enablement team. The role will play a pivotal role in improving customer support processes.

This role will work closely with Commercial Operations, Functional Leaders, global organizational units, and subject matter experts to prioritize new business processes in Sale and Service Clouds. This role will be responsible for the execution of the day-to-day triage of support tickets.

Essential Job Functions

• Administrator for all accounts/territories/system up time
• Collaborate with cross-functional teams, including, business analysts, developers and quality assurance teams, to ensure successful project/enhancement delivery.
• Analyze business requests and triage appropriately.
• Document technical designs, development activities, and configuration changes.
• Maintain clear and up-to-date documentation of Salesforce customizations and integrations.
• Manage external consultants when necessary

Requirements

• Bachelor´s Degree in Business, Marketing, Finance or similar field or equivalent experience
• 3-5 years of experience working in an IT environment & Customer Facing Role
• Advanced English
• Management in Information Systems experience
• Experience in working with Salesforce
• Experience working in a SCRUM or Agile environment
• Exposure to Reporting platforms (Tableau, Power BI) is a plus
• Excellent interpersonal and communication skills to communicate effectively at all levels
• Strong attention to detail with the ability to multi-task and prioritize tasks
• Continuous Improvement mindset with superior analytical and problem-solving skills
• Ability to work in a fast-paced environment while managing multiple priorities