We are a purpose-driven company helping organizations accelerate their sustainability transformation. Our software empowers businesses to measure, manage, and improve their environmental and social impact.

As we grow, we are looking for a passionate Knowledge Manager / Technical Writer to help us scale our knowledge ecosystem and ensure our teams and customers have access to clear, actionable, and up-to-date information.

Your Missions:

As a key leader in our energy & sustainability software team, you will:

Knowledge Management Strategy:

• Design and implement a scalable knowledge management strategy tailored to a sustainability-focused SaaS environment.
• Define documentation standards, taxonomy, and governance processes.
• Promote knowledge sharing across Product, Engineering, Customer Success, and Sustainability Experts.

Technical Writing:

• Write, edit, maintain FAQ's, and help guides.
• Collaborate with product managers to capture tacit knowledge and translate it into structured content.
• Ensure documentation is accurate, up-to-date, and aligned with product releases.

Tooling & Systems:

• Select and manage knowledge base platforms (e.g. Zendesk Guide).
• Track and report on documentation usage, gaps, and effectiveness.

Collaboration & Enablement:

• Partner with Product and Engineering to document new features.
• Support Customer Success and Support teams with self-service content.
• Train internal teams on knowledge management best practices and tools.

Your profile:

• 10+ years of experience in technical writing, knowledge management, or content strategy in a SaaS or tech environment.
• Strong writing and editing skills, with a knack for simplifying complex topics.
• Familiarity with sustainability topics (e.g., ESG, carbon accounting) is a strong plus.
• Experience with documentation tools and knowledge base platforms.
• Ability to work cross-functionally and manage multiple stakeholders.
• Bonus: experience with structured content (e.g., DITA), localization, or training content.

Why would you join us?

• Be part of a mission-driven company tackling the world's most pressing challenges.
• Help shape the knowledge culture of a fast-growing sustainability software business.
• Work in a collaborative, international, and impact-oriented environment.
• Opportunities for growth, learning, and impact.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.