We are looking for a Desktop Support Analyst to join our IT team in Birkerød. This role is focused on delivering reliable, first-line support to end users across the business, ensuring that devices, applications, and systems operate efficiently.

You will work in a modern IT environment where AI tools and automation are integrated into daily workflows, helping you resolve issues more effectively and continuously improve how support is delivered.

The role

As Desktop Support Analyst, you will be responsible for delivering high-quality end-user support while contributing to efficient and structured IT operations.

Your focus will include:

• Providing first-line technical support across devices, applications, and connectivity
• Supporting Microsoft 365 applications and user access requests
• Managing laptop deployments and hardware lifecycle using modern provisioning tools
• Handling incidents and service requests through the ticketing system, ensuring SLA adherence
• Maintaining clear documentation and contributing to knowledge sharing

You will also be expected to leverage AI assistants and automation tools to streamline tasks, improve response times, and enhance the overall support experience.

Your profile

You are early in your IT career and motivated to build strong technical foundations in a structured environment. You take a practical approach to problem-solving and are comfortable supporting users with varying levels of technical knowledge.

We are looking for someone who:

• Has a basic understanding of IT support in a business environment
• Is familiar with Windows and standard workplace technologies (Microsoft 365, laptops, mobile devices)
• Communicates clearly in English (Danish is an advantage)
• Demonstrates a strong service mindset and reliability in execution
• Has an interest in automation and using AI tools to improve efficiency

What we offer

You will join a collaborative and forward-looking IT team with a focus on continuous improvement. The role provides hands-on experience across multiple areas of IT support, as well as exposure to modern tools and ways of working.

This position offers a solid foundation for further development within IT, including progression into infrastructure, cloud, or automation-focused roles.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.