Posición: Key Account Manager KAM

Ubicación: Parque Sur – Av. Domingo Díaz Parque Industrial y Corporativo Sur, Edificio DHL.

DHL is the world’s leading logistics company. We have more than 600, 000 people and operate in over 220 countries and territories, where our goal is to help you cross borders, enter new markets, and grow your business, fulfilling our purpose of “Connecting people, improving lives.”

At DHL, you will play a role in one of the most essential industries in the world. We believe in doing the right thing, growing together, and making a difference. At DHL, your voice matters and you can make a lasting impact. This is the best time to join DHL. In a global business like ours, opportunities are endless. So, join us. Work with us. Grow with us.

Propósito: Manage strategic relationships with key customers, ensuring the execution of global/regional plans and achieving business objectives through effective coordination and solutions aligned with sector strategy.

Funciones:

• Manages relationship of a defined number of customers and prospects in particular sectors (serves as primary contact for the customer; coordinates the account e.g. with related stakeholders)
• Contract management process understading and execution
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• Works on regional customer initiatives and for implementing global business plan contents
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (Standart Operating Procedures etc )
• Updates Regional Customer Managers and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Executes global/regional sector strategy on country level
• Manages relationship with key stakeholders in global as customer point of contact on country level.

Requerimientos del Rol:

• Minimum 5 years global customer management experience & sales background is strongly required
• Good understanding of logistic industry and knowledge on DGF product and business models; experience with customers
• High level of negotiation skills with multiple stakeholders
• Ability to identify customer needs by gathering information and building long-term relationships

Habilidades y Competencias:

• Good command in English and Spanish both in written and spoken
• Well-developed communication and presentation skills
• Strong analytical skills
• Self-motivated and teamwork oriented