Position: Business Development & Operations Specialist IP

Location: Parque Sur, Av. Domingo Díaz – Vía Tocumen, Edificio DHL

DHL is the world's leading logistics company. We have more than 600, 000 people and are present in over 220 countries and territories, where our goal is to help you cross borders, enter new markets, and grow your business, fulfilling our purpose of 'Connecting people, improving lives.'

At DHL, you will play a role in one of the most essential industries in the world. We believe in doing the right thing, growing together, and making a difference. At DHL, you have a voice that matters and can make a lasting impact. This is the best time to join DHL. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. DHL Global Forwarding

Purpose: To develop IP CENAC throughout new Business Customers (BC) clients. & continuos Grow.

Main Roles and Responsibilities:

• Gain and maintain ongoing knowledge of customer needs and competitors’ capabilities. (SWOT).
• Provide data and information to the product and operational leaders to support the development of new or enhanced products and services.
• Provide continuous sales gap analysis through networking and sales visits
• Develop tools to assist in the analysis and creation of specific customer solutions.
• Assist and cross sell with partners with the DHL group in CENAC
• Support client project on boarding, implementation and operational delivery.
• Analyse issues and develop specific solutions for individual clients either project based or strategic targets
• Provide assistance in the sales cycle at Needs Assessment / Solution stage
• Develop solutions to improve customers’ supply chain performance and meet their objectives
• Leverage existing DHL products and services to provide customer solutions.
• Leverage Best Case and Case study experiences to solve customer issues.
• Develop and distribute presentation and promotional marketing material for field use.
• Be critical; measure success and failure in equal measure, striving for high conversion rates.
• Maintaining & building of pipeline in IP CRM tool (Salesforce)
• Execution of projects in accordance with quality and safety procedures.
• Work according to all SOPs developed in collaboration with clients.
• Comply with HSE requirements.
• Communicate closely with other locations to ensure strong links are maintained (especially between IP locations).
• Work according to all SOPs developed in collaboration with clients.
• Comply with HSE requirements.
• Communicate closely with other locations to ensure strong links are maintained (especially between IP locations).
• Cooperate and work closely with other team members in local and global locations.

• Forwarding, Commercial experience, international working experience advantageous
• Working Knowledge of Industrial Projects
• Dynamic approach to problem solving as it relates to oil companies
• 5+ years of experience of sales experience within Industrial Projects with good commercial acumen
• Proficiency, business English language skills, second language advantageous
• Quick learner
• Able to work under strategic direction (not micromanagement) and contribute to overall solution design

Skills and Competencies:

• Customer Orientation
• Thecnical Project Logistics Experience
• Commercial & Tender Preparation
• Constructive Challenge