Company / Department: HERMÈS INTERNATIONAL
Position: International Retail Operations - Deployment and Training Lead
Reporting to: Adoption and Deployment Director
Location: Paris

Context and General Mission

Within the Group's Commercial Division, the Operations Department is a central center of expertise primarily focused on operational efficiency. It supports the retail subsidiaries in their daily activities and long-term development. As such, it is a key partner in driving operational efficiency, commercial performance, and customer service quality.

In this context of retail transformation, the Deployment and Training Officer is responsible for implementing the deployment and training strategy for various projects and tools, in particular Retail SAP. The goal is to ensure the proper adoption of retail tools by store users and to develop the subsidiaries' capabilities on all topics related to operational excellence.

This position is based in Paris, with regular travel in France and internationally.

Main Responsibilities

1. Support Retail Subsidiaries in Their Transformation

• Act as the main point of contact for a specific geographical area regarding all store tools.
• Maintain regular contact with subsidiaries to gather local needs in terms of training, deployment, and tool adoption.
• Support subsidiaries in the roll-out of Group transformation programs, especially in the context of the Retail SAP project.

2. Deploy Retail Projects and Tools in Stores

• Define and monitor the deployment roadmap in collaboration with Business Owners, subsidiary representatives, and the IT Department.
• Contribute to local project scoping alongside Business Owners and local Operations Managers; participate in user testing.
• Identify training needs before deployment, create and update training materials, and lead training sessions.
• Oversee deployment activities, validate prerequisites (technical, training, organizational), define the cutover plan, and execute it in collaboration with the subsidiary.
• Implement post-deployment support (hypercare), monitor tool adoption through KPIs, and report feedback and improvement requests to Business Owners.

3. Contribute to Skills Development

• Identify and analyze training needs on all topics related to in-store operational excellence; suggest learning methods and formats.
• Develop and update training modules and instructional materials for all store tools and processes.
• Deliver training sessions to local Operations teams ("Train the Trainer") or, on occasion, directly to end users in stores, based on specific needs.

Profile

• Minimum 5 years of professional experience.
• Solid understanding of the Retail sector: operations, sales, customer experience.
• Experience in project management or change management.
• Strong listening skills, service mindset, excellent written and verbal communication.
• Strong interpersonal skills in a multicultural environment.
• Fluent in English; additional languages are a plus.