Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

- Desk-side support,

- Hardware break and fix

- Warranty Management (vendor and third party contract management)

- IMACD (Installation, Move, Add, Change, and Disposal Services)

- Hardware and Software Asset tracking

- VIP Support

- Stock level Management

- Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

- Eyes and Hand Support to server and network administrator

- Escort Services to external suppliers

- Non Catalogued Onsite Services (Non Standard Service Requests)

- Level 1 support/responsibility to IT infrastructure

Responsibilities

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation / relocation / disposal of network printers.
• Provide secure location for storage of on-site tapes.

Skills Required

- Innovative and creative

- 5+ years end user support experince in different platforms

- Graduated from at least university (4+ years) related with computer science

- Ability to work in flexible hours depends on need

- Experienced with ITSM tools.

- Experienced with VIP users support

• Microsoft certified professional
• Governance and management of vendors.
• SCCM, AD, McAfee, MS Outlook, Office 365.
• Needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Advance level of English (Speaking, Writing, Reading)

- Excellent verbal and written communications skills.

• Excellent research, analytical, and problem-solving skills

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.