Team Leader, Airport

Posted: Monday, 15 September 2025
Valid Thru: Wednesday, 15 October 2025
Index Requested on: 09/15/2025 07:27:49
Indexed on: 09/15/2025 07:27:49

Location: Shenzhen, 44, , CN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Key Responsibilities

Sales and Service
  • Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
  • Ensure a high standard of customer service and experience
  • Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

Operation
  • Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
  • Ensure the store operation standard including stock management and CRM
  • Monitor stock situation and ensure the operation standard to support sales & service team

Product
  • In charge of the store sales, visual merchandising, inventory control, training, etc.
  • Be responsible for market updates and give buying advises to store manager

People development and team management
  • Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
  • Motivate team member with individual recognition via sales results, métier management, customer relationship management
  • Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
  • Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

Requirements & Capabilities
  • At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
  • Strong business sales sense with solid analytical skills
  • Ability to lead and drive performance and customer service
  • Good customer relationship management skills
  • Excellent spoken and written English and Chinese.
  • Must be a good team player, pleasant, service oriented and self-motivated
  • Strong leadership, interpersonal and communication skills
  • Hands on computer knowledge of MS office
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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