Key Responsibilities

Sales and Service

• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
• Ensure a high standard of customer service and experience
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

Operation

• Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
• Ensure the store operation standard including stock management and CRM
• Monitor stock situation and ensure the operation standard to support sales & service team

Product

• In charge of the store sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager

People development and team management

• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
• Motivate team member with individual recognition via sales results, métier management, customer relationship management
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

Requirements & Capabilities

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English and Chinese.
• Must be a good team player, pleasant, service oriented and self-motivated
• Strong leadership, interpersonal and communication skills
• Hands on computer knowledge of MS office

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"