Sales Assistant - Hermès İstanbul

Key Responsibilities

Sales & Service

• Contribution to turnover of store through selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
• Develop your knowledge of the after-sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

Client

• Ensure strong customer communication during selling ceremony and in after sales.
• Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
• Accurate CRM capture and recording of client data.

Standards

• Active participation in store communications such as daily team briefings.
• Demonstrate excellent communication skills - both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures.
• Familiarise yourself with the visual merchandising basics - both front and back of house.
• Carry out regular stock replenishment and organisation of product.
• Become acquainted with all metiers.

Training

• Successfully participate in and complete any training provided.
• Share information with colleagues and proactively convey learnings when interacting with clients.

Competencies & Skills

• Fluent in both Turkish and English languages.
• Demonstrate good team spirit and energy in the workplace.
• Acts as a team player and takes initiative .
• Shows warmth and empathy, especially with objections.
• Stays calm when under pressure whilst also being adaptable and versatile.
• Acts as a true ambassador of the House.
• Hold a high level of personal standards.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25, 185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.