Job Responsibilities:

1. Ensures management and execution of repair center in China on different metiers of products and successfully handle increasing numbers of repair goods within the lead time

2. Responsible for detecting the quality issues and to continuously improve product quality or repair quality

3. Handle escalated customer service issues and manage the complains

4. Inventory of spare parts

5. Cooperation with the team for customer service training for stores, advanced customer handling skills, systemic customer service training

6. Support line manager for new projects to further develop China after sale service

Requirements & Capabilities:
At least 3 years well traced working experience in customer service departments, retail luxury field preferred

Strong communication skills

Good sense of service and willing to accept the challenge and pressure

Problem solving and multitask skills, willing to cooperate with other departments

Good organization skills, logical thinking

Good oral and written English

University graduate