Position: Techpartner IT Infrastructure Support

Job Description

• Involves all processes related to requirements, analysis, planning, deployment and ongoing operations management and technical support of IT Infrastructure.

• Provide IT operation support and end user support of L2 level.

• IT service management Ticket management; meet the service quality KPI, SLA.

• Incident and problem management and Escalated ticket handling

• Monitor and manage incidents and request tickets, and execute management protocols. End user Ticket lifecycle management.

• Infrastructure management in Japan. Server, Network implementation and maintenance.

• Coordinate with external vendors for service to location infrastructure components such as workstations, servers, storage devices, network printers, phone systems, etc.,

• Ensures the continued reliability, availability, and stability of the infrastructure. Works independently or as a team in troubleshooting and problem-solving assignments.

• IT Operation related Project delivery (ex. IT modernization etc)

• Deploy global initiatives project to local.

• IT Asset management

• Manage IT operational compliance checks and asset protection.

• IT server room management. Daily monitoring BDIC disaster recovery plan, closely collaboration with facility team.

• End user communication & announcement - Viva engage, email

• IT Operation risk mgmt. (ex. Izumiotzu Server room replacement (EOS))

• Conduct end user training

Qualifications

Requirements & Quantifications

• +5 years Infrastructure hands on experience (Network, Server).
• User Support Experience
• +3 years related experience in IT infrastructure related field.
• Business Level of English and Japanese Native or very fluent

• Speed/response for incident

• Strong technical and troubleshooting skills

Schedule: Full-time
Req: 0092NV