Assistant Store Manager (The Gardens Mall)

Permanent, a division of Hermes

Location: Kuala Lumpur, 14 , MY
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Wednesday, 05 August 2026
Valid Through: Friday, 04 September 2026

Job Description

Permanent, a division of Hermes is hiring a Assistant Store Manager (The Gardens Mall) in Kuala Lumpur, 14. This is a full-time position.

Key Responsibilities
  • Sales and Customer service
    • Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
    • Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
    • Monitors and assists sales staff development by providing on-the-job training, product training, etc.
    • Analyze data and reports to identify opportunities for improvements and propose solutions
    • Identify and handles client enquiries and complaints.
    • Recommend creative ideas to build/develop a strong regular clientele


  • Operations
    • Assist Store Manager to manage and oversee the daily store operations
    • Able to manage, drive and achieve KPI(s)
    • Ensures store presentation is consistent with the brand image
    • Coordinate and execute sales plans, marketing events and promotion programs with the team
    • Ensure proper security measures are enforced across processes and store
    • Always ensure a high standard of grooming of all staff in the Boutique


  • Adhoc Duties
    • Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports.
    • Perform any other duties that may be assigned from time to time by Boutique Manager


    Requirements & Capabilities
    • At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
    • Bachelor's degree preferred
    • A consistent track record in driving sales teams to hit targets
    • Passion in retail industry with good selling skills.
    • Likes fashion and appreciates quality products.
    • Fluent in English.
    • Must be a good team player, pleasant, service oriented and self motivated.
    • Strong team building, interpersonal and communication skills.
    • Hands on computer knowledge of MS Office.
    • Able to work shifts/ weekends and public holidays.

    Education Requirements

    high school

    Skills

    Please see the job description for required or recommended skills.

    Benefits

    Please see the job description for benefits.

    Apply Now

    Index requested: 08/05/2026 18:14:23 • Indexed: 08/05/2026 18:14:23