Roles and Responsibilities

• Handle IT helpdesk tickets, i.e. ticket assignment, prioritization, escalation and resolution
• Provide IT Onsite support as required for users based in Local Country including but not limited to the following services:
• Deployment and setup of Computer for new/existing users
• Deployment and maintenance of Point of Sales Tills
• Deployment and maintenance of Printers and Scanners
• Deployment and maintenance of Corporate Mobile devices
• Projects eg. New Store/ Office, Store/ Office renovations, New Pop up store, events, New Applications etc.
• Office 365 services
• Internet and intranet connection services
• File Share and Print services
• VPN remote access services
• Network/ Server Equipment support
• Maintenance of IT Equipment room at Stores/offices including Power Maintenance, Housekeeping and Environment monitoring
• CCTV security administration (in coordination with Regional Real Estate)
• IT Asset management ie. To manage and ensure Local IT Asset inventory is well maintained
• Facilitate Procurement process for IT hardware/ software asset for Local Country users

Job Requirements

• Min. 5 years of End User IT computing experience.
• Excellent knowledge of Microsoft Windows 10 and equivalent administration.
• Excellent support experience in areas of desktops, laptops, printers and MS Office software
• IT related Diploma/Bachelor's degree preferred
• Certifications such as MCP and ITIL will be advantageous
• Basic English written/oral proficiency is a must for coordination with Singapore regional IT teams

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.