Jab summary:

Build enduring value and relationships by providing timely solutions for the customer.

Respossiblities:

1. Customer care center

2. Proactive problem reporting in a 24/7 Environment

3. Investigate issues reported by the customer in an efficient and timely manner

4. Review document history to assist internal management and external customers with inquires and reporting

5. Determine Spares needed for Site interventions

6. Manage Preventive Maintenance Schedule and coordinate with Services Manager on resource planning

7. Perform level 1-2+ level troubleshooting

Qualifications

•Must have worked in a customer service and/or tech support environment

•At least 5 years' experience in a technical position supporting a residential and large scale of solar plant.

•Able to handle multiple incoming calls and emails

•Ability to prioritize and manage multiple tasks

•MS Office program familiarity

Schedule: Full-time
Req: 0097ZJ