Project management & Performance Analytics
Johnson and Johnson
Location: Chiyoda, 13 , JP
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Wednesday, 09 September 2026
Valid Through: Friday, 09 October 2026
Job Description
Johnson and Johnson is hiring a Project management & Performance Analytics in Chiyoda, 13. This is a full-time position.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan, Ota, Tokyo, Japan
Job Description:
Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans.
------- DUTIES & RESPONSIBILITIES ------
Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision.
Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area.
Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products.
Documents research findings on future needs of the organization and Non-Technical Customer Service area.
Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations.
Coaches more junior colleagues in techniques, processes and responsibilities.
Understands and applies Johnson & Johnson's Credo and Leadership Imperatives in day-to-day interactions with team.
Required Skills:
Preferred Skills:
Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request Management
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan, Ota, Tokyo, Japan
Job Description:
Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans.
------- DUTIES & RESPONSIBILITIES ------
Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision.
Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area.
Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products.
Documents research findings on future needs of the organization and Non-Technical Customer Service area.
Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations.
Coaches more junior colleagues in techniques, processes and responsibilities.
Understands and applies Johnson & Johnson's Credo and Leadership Imperatives in day-to-day interactions with team.
Required Skills:
Preferred Skills:
Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request Management
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 09/09/2026 12:14:21 • Indexed: 09/09/2026 12:14:21