슈나이더 일렉트릭은 다양한 산업군에 걸쳐 에너지의 안전성, 신뢰성, 효율성, 생산성을 높일 수 있는 혁신적 통합 솔루션을 제공하는 세계적인 에너지 관리 전문기업입니다. 1836년 프랑스에서 설립되어 오랜 역사를 거치며 폭넓은 분야에서 기술력을 쌓아왔으며 전형적인 하드웨어 제조 업체로 출발해, 소프트웨어 기반의 솔루션 업체로 성공적으로 성장해 왔습니다. 사업 분야는 크게 송/배전 등 전력 분야인 에너지 관리(Energy Management)와 산업 자동화(Industrial Automation) 사업부로 나누어져 있으며, 전 세계 15만 명, 한국 지사에서는 약 440명의 직원들이 함께 일하고 있습니다.

지속가능성은 슈나이더 일렉트릭의 목적, 비즈니스, 문화 및 운영 모델의 핵심 요소입니다. 슈나이더 일렉트릭의 솔루션은 에너지를 효율적으로 관리함으로써 지속가능성을 높이는 사업구조를 가지고 있습니다. 에너지 관리 및 자동화 분야서 쌓은 노하우를 기반으로, 고객사에 기업 에너지 효율화 및 탄소중립 전략적 실행의 파트너가 되는 것을 큰 목표로 하고 있습니다.

Job Summary

The Customer Success Manager (CSM) will be responsible for maintaining and strengthening relationships with existing recurring revenue customers. This role involves proactive engagement, identifying upselling opportunities in collaboration with Sales and Engineering teams, and ensuring high renewal rates for existing contracts. The CSM will utilize CRM tools to manage the entire lifecycle of recurring accounts and will communicate and track progress with global CSM teams.

Key Responsibilities

• Maintain and strengthen relationships with current recurring revenue customers through regular meetings and proactive engagement.
• End-to-end process management and implementation of new customer onboarding process.
• Maximize customer satisfaction and maintain customer relationships through regular meetings and report issuance.
• Identify and pursue upselling opportunities (HW or new recurring services) by collaborating with Sales and Engineering teams.
• Secure high renewal rates for existing recurring contracts.
• Manage the entire lifecycle of recurring accounts using CRM tools (e.g., Totango).
• Communicate and track progress with Sales team, dedicated solution business unit and global CSM teams.
• Carry digital service sales revenue targets and lead the overall business flow.
• Provide initial technical support and solutions to customer inquiries.
• Understand new digital solutions and analyze market trends.
• Support for sales team's understanding of digital solutions and sales growth
• Collaborate with the Sales team to acquire new customers and expand business.
• Generate regular reports on digital solutions and conduct customer meetings.
• Conduct digital-related seminars and deliver customer presentations.
• Resolve cybersecurity-related issues and provide status updates.

Qualifications

• Education: Diploma, Associate, or Bachelor's degree in Electrical Engineering or a related field.
• Experience: 1-3 years of experience
• Skills & Competencies:
  • Strong communication skills, both written and verbal, with stakeholders.
  • Proficient in CRM software, such as Salesforce.com.
  • Proficiency in MS Office applications.
  • Ability to manage customer relationships and prioritize tasks.
  • Good English language skills (written and spoken).

슈나이더 일렉트릭 더 알아보기

• 회사 소개 페이지: https: //www.jobkorea.co.kr/Super/schneider-electric
• 업무 환경 (유튜브 채널): https: //www.youtube.com/watch?v=qBdvq1lKguA& t=3s
• 네이버 블로그: https: //blog.naver.com/schneiderkor
• 기업문화: https: //www.youtube.com/watch?v=0BG3eppdNIw& t=176s

Schedule: Full-time
Req: 009GLT