Infrastructure Business Analyst

We're hiring an IT Support Center Analyst who thrives on solving technical challenges and creating seamless customer experiences. If you're passionate about helping people and love troubleshooting, this role offers the perfect blend of technical work and customer impact.

What will you do?

• Provide timely support by responding to customer inquiries and resolving technical issues efficiently
• Partner with technical teams to tackle complex problems and ensure comprehensive solutions
• Document customer interactions, solutions, and feedback to maintain accurate service records
• Spot opportunities to improve processes and enhance the overall quality of service delivery

What are the key skills we are looking for?

• Communication - intermediate level; clearly explaining technical solutions to diverse audiences
• Customer orientation - intermediate level; anticipating needs and delivering service that exceeds expectations
• Customer support - intermediate level; managing inquiries with empathy and efficiency
• Data analysis and interpretation - intermediate level; analyzing support trends to inform decisions
• Data reporting - intermediate level; documenting interactions and generating insights from support data
• Problem solving - intermediate level; diagnosing issues and applying logical troubleshooting methods
• Technical documentation - intermediate level; creating clear guides and knowledge base articles
• Troubleshooting - intermediate level; resolving hardware, software, and connectivity issues independently

What qualifications will make you successful?

• Strong resilience and adaptability when managing high-volume support requests
• A customer-first mindset with genuine care for delivering excellent service
• Ability to work independently while knowing when to collaborate or escalate
• Curiosity and initiative to learn new technologies and improve processes

What's in it for me?

• Join a collaborative team that invests in your growth and technical development
• Build expertise through training programs, certifications, and hands-on experience
• Make a visible impact on customer satisfaction and business operations
• Enjoy a role that balances technical challenges with meaningful customer interactions

Bring your troubleshooting talent and customer passion to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.