GENERAL ROLE

This position is to assist with online store order processing and fulfillment tasks in Hermès e-commerce business. He/she will focus on e-store operational support including managing e-store orders, coordinating with internal teams, assisting with smooth delivery to customers, and basic support for omnichannel sales. This position works closely with E-Operation Specialist and reports to CRC (Client Relations Center) Manager.

This is a contract-based position for 12 months.

MAJOR RESPONSIBILITIES

E-store order management

• Manage e-store orders by placing validation, cancellation and return in E-store back of house systems
• Respect company guideline to shape e-store sales activities to be aligned with internal control policy
• Optimize order and fulfillment flow both in operational and technical (IT system) aspect
• Actively implement global IT tools to accelerate efficiency

Omni-channel sales support

• Support various omnichannel orders including Web-to-Shop in collaboration with boutique's back-of-house
• Support CRC's back-office order creation

Stock management

• Support stock management including negative stock operation, stock movement control, etc.
• Ensure service quality of last mile delivered by carrier to end customer

REQUIREMENTS & CAPABILITIES

• Ideally 1-3 years of e-commerce operation experience in retail industry
• Luxury industry experience is preferred
• Business level of English is preferred
• Self-motivated, passion to grow with challenges
• Collaborative team player with humble spirit
• Skilled in Excel and PowerPoint