At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https: //www.jnj.com/medtech

We are searching for the best talent for Customer Services Executive to be in Seoul.

Purpose: The Customer Service Executive is responsible for ensuring the delivery of excellent customer service through timely and accurate processing of orders using SAP and RPA, communication and coordination with other functions.

This role represents the first point of customer contact for enquiries related to customer orders and deliveries.

The Customer Service Executive builds and maintains a strong business relationship with the customer by providing prompt and accurate service to promote customer loyalty.

Adheres to environmental policy, procedures, and supports department environmental objectives.

You will be responsible for:

• Attend to customer inquiries, fulfilling request, resolving problems and complaints via phone, email & call center.
• Accurately & timely entry of customer orders in SAP in accordance with established business processes and policies.
• Responsible for the entire order fulfillment process, shipment coordination, local tax creation, revenue tax submission and publish business reports to internal / external Customers.
• Collaborate closely with other functional department to ensure on time order fulfillment, bring up all Product Complaints accordance to reporting complaint SOP and support quality audits.
• Ensure all customer service activities including documentation and record keeping are conducted within the framework of the Code of business conduct and applicable laws.
• Other administrative supports not limited to importation & custom clearance application upon request, finance remittance payment coordination and ad-hoc report request.
• Manage OVD orders between customer and regional C/S, including Sample order and coordinate shipping schedule.
• Responsible for credit notes (price adjustment/product return & exchange) and issuing RMA number.
• Responsible for developing order process & billing process aligning with business strategies.
• Responsible for Robotic Process Automation (RPA) order fulfillment improvement and reporting.

Qualifications / Requirements:

• Bachelors’ degrees or above.
• 3 to 5 years working experience in customer service, order processing or Robotic Process Automation (RPA) order fulfillment.
• Customer order process and SAP/ERP knowledge.
• Good interpersonal skills with proficient in English & Korean.
• Computer literate with good knowledge of using MS Office, Power BI and dashboard.
• Detail-oriented, customer-centric, process driven and collaborative.
• English proficiency.

Legal Entity

Surgical Vision

Job Type

Fixed Term (1 year and 3 months – Parental Leave Replacement)

Application Documents

Free-form resume AND cover letter is required (in English).

Application Deadline

Open until the position is filled.

Notes

• Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
• Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
• If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
• Submitted documents will not be returned and will be deleted upon request.