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• Position Summary: Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments.
• Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed. Principal Responsibilities: Process: Responsible for training study teams relating to payment support and specific processes. •
• Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.
• Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs.
• Create and send payment notifications to sites. • Answer queries, questions and issue resolution with sites and study teams, as needed. •
• Rectify failed payments, as appropriate, for purchase requisitions • Exemplary customer focus with vision to drive solutions Technology: •
• Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems. • Answer queries, questions and issue resolution with sites and study teams, as needed. People: •
• Train new CCS team members on specific processes and technology. • People management responsibility, including performance and development. (Global team - virtual environment) • Develop talent to enhance the team's effectiveness. •
• May include people management responsibility, including performance and development. (Global team - virtual environment)
• Principal Relationships: This position reports to Manager, Payments.
• Title: Lead Analyst Page 2 of 2 For Internal Use Only • Internal Business Partners (CCS, GD, etc.) External: • Clinical Investigator Sites • Commercial Suppliers Education and Experience Requirements: •
• 5 - 8 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research • Must have a working knowledge of clinical payment processing and systems with at least 4 years of payment experience
• Excellent communication skills (both oral and written) •
• Ability to work effectively in cross function teams •
• Strong and proven analytical and problem resolution skills • Working knowledge of PCs (MS Office suite at a minimum)
• Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision •
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred • Previous experience working in virtual teams preferred
• Previous people management experience preferred DECISION-MAKING AND PROBLEM-SOLVING • Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects •
• Work is performed with oversight by the Manager, Regional Payments.
• Able to work independently as well as in a collaborative team environment. Other: • Fluency in English required. • Travel Percentage: 15 - 20