Store Manager - Beijing Sanlitun

Posted: Monday, 24 March 2025
Valid Thru: Wednesday, 23 April 2025
Index Requested on: 03/24/2025 19:16:34
Indexed on: 03/24/2025 19:16:34

Location: Shanghai, 11, , CN

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hermes is hiring!

Description:

Major Responsibilities
1. Business Development and Management
  • Develop strategy of the house based on market trends, company strategy and retail objectives, and ensure that team fully understands the strategy and implement it.
  • Work closely with Store management team to achieve sales target and ensure the sustainable development of business.
  • Implement a proper buying strategy based on the specificity of Store (local market demand, inventory and sales objectives).

2. Operation & Business Process
  • Ensure all operational and compliance procedures are fully understood and followed.
  • Ensure that Store has proper visibility, decoration and are presentable at all times upon company standard of daily operation.
  • Streamline operations, optimize costs to enhance retail efficiency and effectiveness.
  • Conduct regular analysis of sales and inventory to make suggestions on reorders or movement of stock, review stock level to support sales development and achieve a healthy sell out ratio.
  • Observe and discuss with your management team for any necessity to take action on shop maintenance.
  • Property management, 3 rd parties management

3. Organization and People Development
  • Provide the direction and guidance and regular & transparent feedbacks to management team to develop a strong team who can deliver the desired results through regular meetings and floor observation .
  • Workforce planning.
  • Foster Hermes culture and DNA.
  • Work together with HRBP to develop and optimize the structure.
  • Recruit, cultivate and empower talents in the team, and develop hi-potentials to next level
  • Coach new Managers and enhance the exchanges among different stores.
  • Ensure that staff is properly trained in areas of selling skills, customer relations, product knowledge & brand culture, operation and service.

4. Customer Service
  • Reinforce the customer experience core values and standards and guide the team to enhance the service level to excellence.
  • Support store to handle all client complaints and questions quickly and effectively.
  • Ensure the excellent customer experience for all customers and visitors

5. Event
  • Work closely with Communication team to ensure that brand objectives are clearly understood and implement communication activities and events smoothly
  • Be at all times a proper "ambassador" for Hermès with all visitors of the house, and to ensure that each member of Store also acts as an "ambassador" of the brand
Requirements & Capabilities
1. Core competencies
  • Culture-fit
  • Strong leadership, people-oriented
  • Strategic thinking and strong logic
  • Good communication skills, incl. fluent English, French is a plus
  • Mature, resilient and able to work under pressure, strong ownership, hands-on
  • Excellent problem solving, interpersonal communication
  • 8 years above of relevant retail management experience with strong track records
  • Strong passion with the brand and retail

2. Educational Requirements
  • Bachelor degree or above

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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