Major Responsibilities:

Store General Management

Assist Store Manager in overall managing store sales and service, operation, product and people.

Act as Store in Charge during Store Manager's absence

Sales and Service

Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target

Ensure a high standard of customer service and experience

Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

Operation

Ensure the store operation standard of the store: operation, stock management, after service, maintenance, CRM

Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation

Product

In charge of several métiers / product categories in terms of sales, visual merchandising, inventory control, training, etc.

Be responsible for market updates and give buying advises to store manager

People development and team management

Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs

Motivate team member with individual recognition via sales results, métier management, customer relationship management

Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts

Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

Requirements & Capabiliites:

Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity

Strong business sales sense with solid analytical skills

Ability to lead and drive performance and customer service

Good customer relationship management skills

Excellent spoken and written English and Chinese. French is a plus

Must be a good team player, pleasant, service oriented and self motivated

Strong leadership, interpersonal and communication skills

Hands on computer knowledge of MS officeA creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.