Time & Attendance Analyst

The Time & Attendance Analyst will report to the Time & Attendance Manager to provide support in the administration, testing, training, and user support of the Time & Attendance system. The role will also support future efforts to rollout the system to other business segments and countries. In addition, the responsibilities will include being the primary owner for supporting end-user issues and questions.

Responsibilities

• Responsible for supporting the bug fixes and enhancements to the business configuration for WorkForce Time & Attendance solution, which includes identification, management and testing.
• Manage the user inquiries/tickets via email and Service Now ticketing system
• Provide end-user support, investigating and resolving inquiries
• Interact with IT team and vendors assisting to resolve issues
• Train and Advise business users in the effective use of the application
• Provide ongoing training for new Time Admins and Managers
• Develop/Update training documents for new functionality and future rollouts
• Serve as key SME (Subject Matter Expert) to the Business and IT teams
• Assist in training and updating job aids. Communicating updates, systems and business changes to stakeholders as needed.
• Manage the implementation, maintenance and support for the time clocks used at the different company offices
• Support Payroll team with inquiries, updates and corrections on the Time & Attendance export every pay period to ensure 100% accuracy
• Manage role assignments and delegation of employees to the different roles.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Requirements

• Bachelor’s degree or equivalent business experience preferred
• Understanding of System Requirements, User Stories, and Use Cases
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Great customer service skills. Ability to work well with a variety of clients over the phone.
• Possesses strong analytical skills to critically evaluate information gathered from multiple sources
• Must be a team player but also able to work independently.
• Ability to build and maintain strong relationships across functions and levels of an organization to drive teams towards success-based results
• The ability to research / analyze a problem autonomously before seeking assistance.
• Desire to learn, improve performance, and ask questions.
• An effective communicator with excellent written, verbal, and presentation skill.
• Must be focused, goal driven, accountable, and exhibit significant attention to detail.
• Experience or background in HR, Payroll, or Time and Attendance

Recommended

• Programming/IT experience to write queries and to be grasp system configuration
• Experience or background with Time & Attendance systems and implementations.
• Must be able to think at the strategic level while implementing at the project level.
• Ability to work in a pressure paced environment.
• Experience in business solutions or operations analysis preferred