General Information:

The Service Administrator connects local operational support of the service team with strategic support at the regional and global level. Their work enables the smooth operation of service processes.

Main responsibilities (local level):

• Processing requests from customers and colleagues via e-mails, phone, and internal systems

• Checking the accuracy and transfer of service technicians’ work reports

• Recording, monitoring, setting up, and maintaining data on sold, loaned, and returned medical devices in accordance with current commercial or service contracts

• Coordination with local suppliers and partners (e.g., for calibrations, tools, service activities)

• Management of service contracts (record-keeping, updates, support in drafting new contracts, invoicing)

• Onboarding of new suppliers and evaluation of existing technical service suppliers

• Cooperation in organizing meetings and preparing meeting minutes

• Organization of inventories of service technicians’ consignment stock

• Cooperation with the accounting department on inventories of medical devices and service tools

• Preparation of price offers for repairs or other service activities for customers

Main responsibilities (regional/global level):

• Active participation in global and regional projects (e.g., implementation and migration to new systems) and subsequent sharing of best practices among countries within the cluster

• Cooperation on process analyses (Power BI, database programs)

• Preparation and management of data for key performance indicators (KPIs) in Service Administration

• Cooperation on process analyses (e.g., contract coverage, device costs, etc.)

• Organization and facilitation of regular service community meetings at the regional level

• Harmonization and streamlining of administrative processes among countries within the cluster