Store Director, Bangkok Siam Paragon

Posted: Saturday, 14 February 2026
Valid Thru: Monday, 16 March 2026
Index Requested on: 02/14/2026 14:23:00
Indexed on: 02/14/2026 14:23:00

Location: Bangkok, 10, , TH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

MAJOR RESPONSIBILITIES

Define & Develop Store Strategy
  • Identify & establish the store's identity and singularity
  • Discover new opportunities in the market through competitor and market analysis
  • Establish store strategy to achieve the commercial target in different product segments
  • Establish a merchandising/product strategy for the store responsible
  • Create the customer development strategy including clientelling

Sales Development and Management
  • Work closely with managers and teams to achieve sales targets and ensure customer growth
  • Identify the potential product segment and develop them as a store differentiation strategy
  • Ensure the product mix is healthy and balanced
  • Monitor and advise if the sales incentive is working properly to motivate store staff
  • Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image
  • Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed

Customer Relation Management
  • Maintains close contact and assists sales management with top-tier customers
  • Supervise store's CRM in line with company direction and guidelines
  • Support store team to find the potential area by having regular basis analysis and meetings
  • Propose retail activity for clientelling and support implementation to optimize the result

Manage Operational Effectiveness
  • Lead activities associated with new store launches and renovations.
  • Together with the Merchandising Department, closely monitor the sell-through results and develop action plans
  • Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.
  • Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment
  • Ensure store environment is in line with company's standard of daily operation. (VM, Security, etc)

Team Management and Development
  • Headcount control within budget for store team
  • Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity
  • Lead and motivate each sales team to grow their overall capability and competency
  • Provide leadership, guidance, and management to store staff
  • Develop the capability of the store management team by the requirements of the organization

Client Service Management
  • Reinforce the standards and guide the store to improve service quality through Hermès Gestures
  • Supervise the resolution of all client problems and complaints quickly and effectively


REQUIREMENTS & CAPABILITIES
  • More than 8-10 years of relevant experience in high-end fashion, luxury industry or in similar capacity
  • Experience in a management role with a strong track record of delivering results
  • Strong people management skills including being a good communicator and coach and the ability to manage relationships at different levels
  • Cross-functional working skills (across multiple levels of management and ability to work with diverse cultures)
  • Good analytical skills
  • Service- and customer-oriented (internal and externa customers), with excellent communication skills
  • Business acumen/business Ethics
  • Fluent in Thai and English

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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