Senior Sales & Service Support Executive

Posted: Wednesday, 03 June 2026
Valid Thru: Friday, 03 July 2026
Index Requested on: 06/03/2026 08:40:48
Indexed on: 06/03/2026 08:40:48

Location: Bangkok, 10, , TH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Major Responsibilities:

  • Back Office Customer Service Management

    Management and follow-up of Customer Services
    • Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
    • Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
    • Be a real partner to sales team to optimize and simplify the back-office follow-up of those services


    Performance follow-up and continuous improvement on Customer Services
    • Be responsible for the business performance of all service-related operations
    • Monitor lead times at each relevant step of the aftersales & repair life cycle
    • Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in store


  • Internal Control & Procedures

    Till Control
    • Support till activities only if needed

    Stock Control
    • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
    • Regularly make an inventory and perform a stock take for store repairs

    Compliance and knowledge on internal procedures
    • Manage the store archiving for relevant documents, following local and group internal control rules
    • Be responsible for the application of procedures related to internal control and health & safety
    • Support sales teams through the use of digital tools and be the store's key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue


    3. Store Team Administration

    Store Admin
    • Manage and organize internal communication
    • Be responsible and supervise the allocation of staff uniforms
    • Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
    • Follow-up on general costs

    Maintenance & Security
    • Be responsible for store day-to-day maintenance and coordinate with suppliers/office to ensure timely interventions
    • Manage internal and external security agents


    Requirements & Capabilities:
    • At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity
    • Passion in retail industry with good selling skills
    • Likes fashion and appreciates quality products
    • Fluent in English. Additional languages spoken is a plus.
    • Must be a good team player, pleasant, service oriented with good communication skills
    • Basic computer skills

    Responsibilities:

    Please review the job description.

    Educational requirements:

    • high school

    Desired Skills:

    Please see the job description for required or recommended skills.

    Benefits:

    Please see the job description for benefits.

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