Job Purpose

Execute the HR Administration/Shared Services plan to deliver best in class HR services, products and systems in line with current/ future business needs, HR Administration/Shared Services strategy, best practices, expected service quality standards and cost budgets.

Key Tasks

• Define and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
• Monitor and report adherence to service delivery standards, metrics, and budgets for review of implementation; Seek and implement inputs for corrective actions.
• Seek and analyze feedback gathered from HR Partners and employees to understand current and anticipate future HR needs of assigned businesses/ functions.
• Generate ideas for new HR services and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality and streamline processes and services.
• Scope of HR Shared Services includes HR Administration/Services, Shared Services Support, HR Administration and Non-HR Services.

Stakeholder Management

• Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• Build strong, trusting relationships with DHL Managers.
• Extensive contact with other specialist departments.
• Cooperate with and coordinate 3rd parties e.g., external service providers.

Management Responsibility

• Supervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employees.