Specialist - Performance Reporting

Posted: Monday, 14 April 2025
Valid Thru: Wednesday, 14 May 2025
Index Requested on: 04/14/2025 07:26:33
Indexed on: 04/14/2025 07:26:33

Location: Petaling, 10, , MY

Industry: Other - Not Specified
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Only required for Germany, a division of DHL Express, is hiring!

Description:

Overall Role Purpose

Responsible for timely and accurate Performance Management and Controlling reporting to stakeholders

Key Activities

Performance Management:

  • Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their monthly targets.
  • Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
  • Ensure quality and timeliness of performance reports from SSC to Business Partners.
  • Ensure timely responses to queries.
  • Work in collaboration with Global Performance Management for the timely submissions of GKPI data.
  • Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.

Controlling:

  • Generate financial reports and analysis to support management
  • Prepare Service Level Agreement (SLA) Recharge amount, billable FTE & volume of transactions processed by tasks
  • Support preparation of the Annual Operating Plan (AOP) / budget

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Skills & Requirement

  • System knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+, etc).
  • Excellent skills in MS Office especially Excel (VB), Power Point, knowledge of Access, Power BI
  • Independent and able to work with minimum supervision.
  • Excellent verbal and writing skills (sentence structure and grammar).
  • Proactive communicator, having good interpersonal skills.
  • Digital and Data acumen.

Benefits:

Please see the job description for benefits.

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