Senior Specialist - Performance Management

Posted: Monday, 18 August 2025
Valid Thru: Wednesday, 17 September 2025
Index Requested on: 08/18/2025 07:28:35
Indexed on: 08/18/2025 07:28:35

Location: Petaling, 10, , MY

Industry: Other - Not Specified
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Only required for Germany, a division of DHL Express, is hiring!

Description:

Overall Role Purpose

Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.

Key Activities

  • Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.

  • Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.

  • Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.

  • Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.

  • Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.

  • Work closely with service lines to find improvement opportunities / efficiencies.

  • Reporting and analysing financial and statistical performance of service lines.

  • Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.

  • Coordinate Business Review Meetings with service lines.

  • Close follow up with service lines on the status action items from the previous service performance review

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Skills & Qualifications

  • Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.

  • Good interpersonal skills and effective communication and presentation.

  • Proficient in English, both oral and written.

  • System knowledge: good knowledge of SAP, Billing systems.

  • Excellent skills in MS Office and data analysis.

  • Able to work independently and collaboratively with diverse groups and stakeholders of different levels..

  • Proactive communicator, have good interpersonal skills

  • Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.

    Expected Years of Experience & Other Related Areas

  • Minimum 5-8 years of experience as a performance/business analyst

  • Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,

  • System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc

  • Excellent skills in MS Office especially Excel (VB), Power Point

  • Strong and effective stakeholders’ management.

  • Independent and able to work with minimum supervision.

  • Excellent verbal and writing skills (sentence structure and grammar).

  • Proactive communicator, having good interpersonal skills.

  • Digital and Data acumen.

Educational Qualifications

§ Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience.

Benefits:

Please see the job description for benefits.

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