• Manage and drive the performance of a team focused on OFR Export operations.
• Ensure customer requirements are met and take corrective actions in case of deviations from customer requirements.
• Act as a subject matter expert for OFR Operations queries, interacting with Customer Service, Product, and Global Service Centers as needed.
• Ensure documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.
• Processes, handles, and distributes all required documents in the shipping area.
• Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
• Review processes and design systems to enhance service quality, aligning with the company’s long-term goals and direction.
• Study operational issues, identify opportunities, and introduce best practices for OFR Ops/CS, focusing on increasing effectiveness and efficiency.
• Develop and implement continuous improvement initiatives to optimize export operations.

Qualification: -

• Bachelor’s degree or MBA in Business Management, Logistics or and related field.
• At least 7-8 years’ experience in Freight Forwarding Business or related fields.
• Strong communication and negotiation skills
• Excellent command of spoken and written in English
• Strong Leadership skills.
• Good computer skills and MS Office, Advanced Excel skills advantageous

Welcome! Please submit your resume and documents for interview consideration.

Note: Guarantee Bonus / Target Bonus / Group Insurance / Opportunity growth in the organization.