Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.

Process:
• Responsible for training study teams relating to payment support and specific processes.
• Acts as liaison among colleagues within CCS and study teams to assist with issue resolution
and/or guidance, as needed.
• Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators
utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs. Create and send payment
notifications to sites.
• Answer queries, questions and issue resolution with sites and study teams, as needed.
• Rectify failed payments, as appropriate, for purchase requisitions
• Exemplary customer focus with vision to drive solutions
Technology:
• Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.
• Answer queries, questions and issue resolution with sites and study teams, as needed.
People:
• Train new CCS team members on specific processes and technology.
• People management responsibility, including performance and development. (Global team -
virtual environment)
• Develop talent to enhance the team's effectiveness.
• May include people management responsibility, including performance and development.
(Global team - virtual environment) Education and Experience Requirements:
• 5 - 8 years' experience and/or equivalent competencies in pharmaceutical industry/clinical
research
• Must have a working knowledge of clinical payment processing and systems with at least 4 years
of payment experience
• Excellent communication skills (both oral and written)
• Ability to work effectively in cross function teams
• Strong and proven analytical and problem resolution skills
• Working knowledge of PCs (MS Office suite at a minimum)
• Must demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish
substantial tasks with minimal supervision
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor,
etc.) is preferred
• Previous experience working in virtual teams preferred
• Previous people management experience preferred
DECISION-MAKING AND PROBLEM-SOLVING
• Follows standard policies and procedures for multiple departments, geographic areas, client
groups or projects
• Work is performed with oversight by the Manager, Regional Payments.
• Able to work independently as well as in a collaborative team environment.
• Fluency in English required.

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com/.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.