Retail Trainer

Posted: Saturday, 23 November 2024
Valid Thru: Monday, 23 December 2024
Index Requested on: 11/23/2024 07:40:55
Indexed on: 11/23/2024 07:40:55

Location: Bangkok, 10, , TH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hermes is hiring!

Description:

Key Responsibilities

Facilitate and support all product and service training programs for the network, including but not limited to the following:
  • Product training: seasonal trainings and strategic product focused trainings
  • Culture: induction trainings and Hermès Client Culture
  • Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
  • Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
  • Identify training requirements and develop training materials to suit each store
  • Design and develop effective focused training modules for in-store morning briefings and digital training
  • Strategically plan product training to support the retail teams to drive performances in key metiers
  • Support store openings, Retail animation and ad hoc event when necessary
  • Actively participate in training seminars
  • Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
  • Be the liaison for Hermès international training department and the regional training team
  • Contribute feedback and share best practices on product training related topics
  • Develop effective training programs to improve retail performance
  • Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how


Requirements & Capabilities:
  • Proven experience as a Retail Trainer or similar role
  • In-depth knowledge of luxury brand standards, products, and client expectation
  • Fluency in English and Thai, with the ability to deliver sessions in both languages
  • Passionate about training, extensive product knowledge, and a good understanding of retail trends
  • Clear and confident presentation and communication skills to ensure productive training sessions
  • Proficiency in Microsoft Office, especially Microsoft PowerPoint
  • Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
  • Works autonomously and proactively

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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