Customer Service Associate

Posted: Monday, 23 December 2024
Valid Thru: Wednesday, 22 January 2025
Index Requested on: 12/23/2024 07:14:23
Indexed on: 12/23/2024 07:14:23

Location: Bangkok, 10, , TH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Hermes is hiring!

Description:

Key Responsibilities:

Front Office - Customer Service
  • Respond promptly and effectively to clients' inquiries via calls, chats, and emails.
  • Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
  • Facilitating a seamless flow by acting as a liaison between clients and internal teams.
  • Proactively gather client feedback, analyze trends, and identify where to improve our service.
  • Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.

Back office - Ecommerce Orders Management
  • Oversee the order management function and order validation process.
  • Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
  • Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
  • Efficiently manage and track orders, to ensure smooth processing and timely delivery.
  • Regularly connect with external couriers for shipment management.

Reporting
  • Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
  • Analyze and report on the performance of each communication channel.


The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.

Qualification and Requirements:
  • At least 3 years of experience with proven skills in a customer services area or related field.
  • Fluent in both spoken and written English and Thai.
  • Service-minded and detail-oriented.
  • Problem-solving skills.
  • Effectively manage stress and skillfully navigate complex situations.
  • Exhibits emotional resilience.
  • Strong passion for our House.
  • Intermediate proficiency in Microsoft tools and applications
  • Experience in back-office management (Ecommerce Systems) will be an advantage.
  • Experience in the luxury retail industry will be an advantage.
  • Good Team player.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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