International Product Support Senior Principal Engineer

Company & Team Overview Join Dell and work in a dynamic environment alongside motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you will always be challenged in your work and supported in reaching your most ambitious goals.

This role is a critical part of Dell Client Solution Quality International Product Support (IPS) Engineering. IPS serves as the front door to Product Group (PG) engineering expertise. Our primary expectation is to help Dell and the Product Group achieve their business and customer satisfaction goals through engineering rigor and professionalism.

Job Summary We are seeking a highly experienced Windows Systems Subject Matter Expert (SME) to serve as a Senior Principal Engineer. In this critical, client-facing role, you will be deployed to complex client/server environments to diagnose and remediate systemic issues, including fatal system errors (BSOD), hangs, and performance bottlenecks. As your understanding of customer needs grows, your focus will increasingly shift toward proactive efforts to improve the quality and usability of new products and solutions. Leveraging deep kernel-level expertise and an understanding of the entire End User Computing (EUC) ecosystem, you will ensure the optimal stability and performance of our clients' mission-critical environments.