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Biosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for a Clinical Development Specialist to support Van territory

At Biosense Webster, Inc. we have one goal — to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.

Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.

Learn more about Biosense Webster at www.biosensewebster.com and follow us on LinkedIn.

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

As the Clinical Development Specialist, you will:

Clinical:

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

Sales:

• Use consultative selling techniques to identify potential sales opportunities within the account.
• Creates awareness of BWI solutions and facilitates Clinical Development Manager contact with the key decision makers to drive incremental business.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

Team:

• Collaborate with peers to share best practices to increase value for customers.
• Ensure personal and Company compliance with government, company regulations, policies, and procedures.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Respond daily to requests by email and phone call from customers, practitioners and partners.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Perform other duties assigned as needed.

Qualifications

• Required Qualifications: A minimum of a Bachelor’s degree
• A valid Driver’s License
• The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight nationally.
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
• Clinical Support Certificate

Preferred Qualifications:

• Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
• Experience working with highly complex technical systems and/or working in a critical patient care setting.
• Effective and timely communicator with co-workers and all levels of patient care team.
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
• Problem solver who can think critically in high pressure environments.
• Receptive to constructive feedback and collaborates and works well in team environment.
• Able to take large amounts of data and translate information into actionable insights
• Eager for learning and building new skills