Sales Support Manager

Posted: Wednesday, 19 March 2025
Valid Thru: Friday, 18 April 2025
Index Requested on: 03/19/2025 07:27:53
Indexed on: 03/19/2025 07:27:53

Location: Singapore, 02, , SG

Industry: Other - Not Specified
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Only required for Germany, a division of DHL Express, is hiring!

Description:

Role Purpose:

Supporting frontline sales teams by improving processes around their daily admin tasks e.g. leads, account opening, renewals, quotations, etc. and maintaining customer database and call planning systems.


Main Accountabilities:
  • Sales Operations: Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
  • Process Optimization: Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
  • Customer Database Management: Act as an owner of the CRM tool in the country, ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
  • Project Management: Act as the project implementation leader or commercial representative for relevant sales process or tools deployment or development within the country.
  • Coordination: Collaborate with cross-functional teams (e.g., marketing, finance, IT, operations) to align on goals and ensure smooth implementation of various sales process improvement initiatives.
  • Compliance: Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
  • Data Analysis: Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
  • Team Management: Lead and manage the sales support team (1 analyst & 3 coordinators), ensuring effective collaboration, training and performance optimization.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Requirements:

  • Minimum of 3 to 5 years Sales Support, Sales Planning or Sales Operations experience.
  • Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.
  • Experience in project management from project initiation to change management.
  • Excellent communication and interpersonal skills, with the ability to build relationships across teams.
  • Analytical mindset with a focus on continuous improvement and problem-solving.
  • Proficiency in CRM software (e.g., MS Dynamics, Salesforce) and Microsoft Office Suite.
  • Experience in managing a team will be a plus.
  • Degree in Business Administration, Sales, Marketing or a related field preferred.

Benefits:

Please see the job description for benefits.

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