Senior Sales Associate, HSR

Major Responsibilities:

• Responsible for the daily store operations.
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
• Calls on current and potential customers to establish and maintain client relationships
• Keep customers informed on new products or services, changes, etc.
• Executes sales plans and participates in marketing events and promotion programs
• Communicates feedback gathered through in-store activities to store management
• Provides guidance and training to junior sales associates or newcomers.
• Assists in identifying and handling client enquiries, concerns, and complaints. Takes charge of selected VIP clients.
• Keeps records and reports on sales activities
• Other duties as assigned

Requirements & Capabilities:

• At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity
• Passionate in the retail industry with good selling skills
• Likes fashion and appreciates quality products
• Fluent in English. Additional languages spoken are a plus
• Must be a good team player, pleasant, service-oriented, with good communication skills
• Basic computer skills

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25, 185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.